1. Contact information
- Company
- CÔNG TY TNHH HOÀNG VŨ GAME
- Tax code
- 0202355728
- Address
- No. 52 Cau Cap Street, An Hai Ward, Hai Phong City, Vietnam
- developer@hvgame.vn
- Phone
- 0906 198 054
- Product
- Thiên Hạ Tranh Hùng
2. Scope of support
- Registration, login, OTP, changes to information, and account security.
- Characters, items, Xu, servers, and in-game technical errors.
- Top-up transactions, reconciliation, refunds, and unusual transaction statuses.
- Privacy requests and requests to correct or delete data or accounts.
- Reports concerning chat, players, fraud, harmful content, or child-safety issues.
3. Information to include in your request
To help us respond more quickly, provide the username or character name, server, time of the incident, a clear description of the issue, and relevant screenshots. For a transaction, provide the transaction ID, amount, method, and time, and mask any unnecessary account or card numbers.
Submit a support request
We accept requests through our official email address and will respond after reviewing the information.
Compose a support email4. Security notice
Hoàng Vũ Game staff will never ask for your password, a currently valid OTP, bank PIN, or complete card details. Do not install remote-control applications at the request of a stranger.
Use only hvgame.vn, thth.hvgame.vn, and channels announced on those websites.
5. Complaints and violation reports
Clearly mark the subject as “Complaint” or “Community safety report” and include the necessary evidence. Before disclosing information or changing data, we may ask you to verify your identity or ownership of the account.